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 enlarge | Brand: Adagio
Category: Gourmet
Buy New: $19.00
Avg. Customer Rating:  17 reviews
Sales Rank: 274
Country: Taiwan
Ingredients: gourmet (loose) green teas
Size: 1oz tins (4)
Shipping Weight (lbs): 0.2
ASIN: B0001AU3OM
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Somewhat Disappointed January 15, 2007
7 out of 17 found this review helpful
I bought this for my husband as a gift, as he enjoys a cup of green tea (teabag form) every night. I had heard that once you try steeped tea leaves, you'd never go back to teabags. Unfortunately, that has not been the case. It is difficult to determine the amount of tea to use, as some are milder, some are stronger. The concept is good and I like that it can be made quickly in the microwave. I just wish there was more information on amounts to use. Husband is back to using teabags for now.
 Love it! January 15, 2007
8 out of 9 found this review helpful
I bought the Green Tea Set with the ingenuiTEA teapot as a present for myself. I love tea but hadn't tried making tea with loose leaves before. The teapot works great, very convenient for making tea at my desk at work. I want to order other loose teas to try them out.
TEA LOVER'S DELIGHT January 11, 2007
2 out of 3 found this review helpful
SERVICE WAS 5 STARS. GOOD QUALITY TEA. GOOD WAY TO LEARN ABOUT TEAS. NOW I'M A TEA LOVER. GOOD VALUE, THE LITTLE TINS LASTED MANY CUPS.
HARNEY AND SONS ALSO VERY GOOD.
THE INGENU WORKS WELL JUST MAKE SURE FILTER IS IN ALL THE WAY OTHERWISE IT WILL FLOAT UP AND NOT WORK. GOOD FOR THE OFFICE. I DRINK TEA ALL THE TIME NOW.
Fabulous tea maker! December 29, 2006
2 out of 3 found this review helpful
I received this as a gift and am I ever grateful! It was a wonder to see the tea just drain into my cup! I'm looking forward to bringing this to work and buying some for my friends. I must say that the green tea took me a bit by surprise- I think I put too much into the pot to start (2 tsp; I'm going to reduce to 1) or I brewed it too long. Regardless, the process is incredibly easy and the pot is worth the money. Go and get one!
 Teapot is defective and Adagioteas won't cover it December 18, 2006
15 out of 24 found this review helpful
Bought the ingenueTEA sixteen ounce teapot back on August 15th as a present for my wife, along with a bunch of tea. Tea's good but ingenueTEA pot has been used ten to fifteen times and is already defective. The filter always falls off the post and floats to the top of the pot each time hot water is poured into the pot, thus mixing tea leaves throughout the pot. So when it's time to let the tea fall into the teacup, it's contaminated with tea leaves.
Tried to call Adagioteas but they have a policy of not providing a customer service phone number. Went to the chat line and spoke with Adagio's chief technology employee, Ilya Kreymerman.
Conversation was pathetic and took way too long. Ms. Kreymerman said that the product would have had to have been returned within thirty days to be covered. Then she said they would have covered it if I'd complained within ninety days, and sadly I was a 120 days. Then she said that it was unreasonable for anyone to expect them to cover a $19 product after ninety days--what other company would do so? She asked me to look at the recommendations on their web page for this product and I pointed out that the final recommendation actually was a complaint about this same defect. She didn't acknowledge this complaint. Then I pointed out to her that there is page here in this "Feedback" forum on this same defect. Again, she was unresponsive to my complaint and only offered to send me a new filter (which she admits is the problem) if I spend more money with them and place a new order.
I responded that despite everything she had written to me, I had purchased a product from her that has a known defect that others are complaining about, and that she should send me another filter without asking for money from me. Fair is fair, I said.
She refused, saying if I'd asked within ninety days she would have agreed. But 120 days is too long.
I told her we've only used the product between ten and fifteen times.
She talked on and I decided discussing matters with her was taking too much of my time. So I reponded saying I'd take my complaint to the internet and wishing her a merry Christmas.
The morale of the story is two-fold: first, don't buy an ingenueTEA pot because they're defective; and second, don't expect Adagioteas to stand behind their products, even if it's a $3 filter and a dollar in postage that's at stake.
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